Frequently Asked Questions

Everything you need to know about your ZAPAKA experience.

How long will it take to receive my order?

Total delivery time includes processing and shipping. Standard shipping typically takes 7-12 business days, while expedited shipping options are available for faster delivery.

What is your return policy for dresses?

We accept returns on most items within 30 days of receipt, provided they are in original condition with tags attached. Please note that custom-made dresses are final sale.

How do I choose the right size?

Since our styles range from vintage to modern, we recommend checking our Size Chart on each product page. Always measure your bust, waist, and hips to ensure the best fit.

Can I track my package once it has shipped?

Yes! Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.

Do you offer international shipping?

ZAPAKA proudly ships to fashion lovers worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.